Intellicare, a prominent health maintenance organization (HMO) provider in the Philippines, has reinforced its enduring commitment to its Leading the Ripple of Care philosophy as it celebrates 30 years of dedicated service in healthcare management. This milestone underscores the company's vision for purposeful growth and compassionate care, extending its impact into 2026 and beyond.
A Celebration of Three Decades of Service
The company marked this significant anniversary with a special Thanksgiving event titled Pearls of Celebration, held at the SMX Convention Center in Manila. The gathering brought together employees, loyal clients, and long-standing partners, including employee health benefit administrators and intermediaries, to honor the collective efforts that have shaped Intellicare's journey over the years.
Audrey Gallardo, Intellicare's executive vice president, expressed profound reflection and honor during the celebration. She emphasized that the Ripple of Care concept captures the essence of the organization, where every act of service creates positive effects that reach families, communities, and lives far beyond immediate interactions.
Rooted in Performance and Humanity
Intellicare's vision has remained steadfast for three decades, focusing on leading with compassion and inspiring positive change in the healthcare industry. The company's dedication is reflected in its robust financial performance, as highlighted in the Insurance Commission's 2025 third-quarter HMO Report.
During this period, Intellicare recorded a net income of P715 million, the highest among HMOs. Together with its sister company, Avega Managed Care, Inc., the organization accounted for approximately 39 percent of the industry's net income for the quarter.
Despite these impressive numbers, Intellicare President Jeremy Matti emphasized that the company's success is deeply rooted in care and humanity. He noted that while progress can be tracked numerically through metrics like lives served and clinics built, the true impact is measured in moments of relief, recovery, dignity, and hope.
Expanding Digital and Regional Access
Looking forward, Intellicare is poised to enhance its services through several strategic initiatives:
- Digital improvements to the AGORA App, serving as the primary gateway for member services.
- Wider adoption of electronic RCS (eRCS Express) to streamline referrals and requests for consultations and procedures.
- Enhancements to customer service lines through advanced feedback systems and tools.
Additionally, the company is expanding access through Intellicare Locale, a suite of HMO programs tailored for budget-conscious micro, small, and medium enterprises (MSMEs) in regional growth centers across the Philippines.
Commitment to Sustainable Practices
Intellicare is also deepening its integration of Economic, Environmental, Social, and Governance (EESG) pillars across its operations. This includes mindful sourcing, support for local suppliers, and encouraging sustainable everyday practices among employees, aligning with broader environmental and social responsibility goals.
As Intellicare moves into its next chapter, the company reaffirms its promise to lead with integrity, resilience, and heart, continuing to create ripples of care that benefit the wider Philippine healthcare landscape.
