The Bureau of Working Conditions is calling for immediate action from the business process outsourcing industry to protect workers during severe weather events, following dangerous conditions faced by employees during Typhoon Tino's devastating impact in November 2025.
Typhoon Tino's Destructive Path
Typhoon Tino caused massive destruction in Talisay City on November 4, 2025, particularly affecting Barangay San Isidro. The powerful storm's heavy rainfall forced the Mananga River to overflow its banks, resulting in extensive flooding that damaged and destroyed hundreds of homes throughout the community.
Residents were seen desperately trying to salvage their remaining possessions from the floodwaters, illustrating the severe impact of the typhoon on local communities. The widespread damage highlighted the urgent need for proper emergency protocols across all sectors, including the vital BPO industry.
BPO Industry Safety Concerns
BWC Director Alvin Curada emphasized during a television interview that the BPO industry must establish standard procedures for severe weather disturbances through their Industry Tripartite Council. "They should talk about those challenges so they can get recommendations, ways forward, and best practices and, thus, prevent it from happening again," Curada stated.
The official specifically addressed the unacceptable practice of using high client demand as justification for forcing employees to work during dangerous weather conditions. "Our workers have the right to refuse work if they feel there is imminent danger when they report to work," Curada affirmed, reinforcing worker protection rights.
Investigation Launched Into BPO Practices
The call for reform comes after BPO Industry Employees' Network Philippines reported that 21 BPO companies maintained "business-as-usual" operations during Super Typhoon Uwan, leaving workers to fend for themselves amid the powerful storm and massive flooding.
In response to these concerning reports, the Department of Labor and Employment has ordered a formal investigation into all 21 BPO firms mentioned in the complaint. The investigation will examine whether companies properly followed safety protocols and respected workers' rights during the weather emergency.
Director Curada stressed that every BPO company "must have a business continuity plan so that, if there are similar scenarios, they'll know what to do." This proactive approach aims to ensure that both employee safety and business operations are properly managed during future calamities.
