Casino Plus, a leading responsible digital entertainment platform in the Philippines, has strengthened player protection by integrating the National Problem Gambling Helpline into its digital platforms. The update, completed on June 15, demonstrates the company's commitment to people-led responsible gaming.
Human-Centered Responsible Gaming
The initiative reflects Casino Plus' belief that responsible gaming should be human-centered, accessible, and focused on the real needs of individuals and their families. The platform update aligns with Casino Plus' mission to provide safe and responsible entertainment supported by extensive help channels.
"Responsible gaming is not only about systems, policies, or compliance. It is about people," said Evan Spytma, Casino Plus CEO. "As we continue to grow, our responsibility is to make sure that players are supported, informed, and protected at every touchpoint. The integration of the National Problem Gambling Helpline is an important step in making help more accessible to the people and families who may need it."
Background of the Helpline
The Philippine Amusement and Gaming Corporation (PAGCOR) launched the 24/7 National Problem Gambling Helpline in June 2026 as part of its broader campaign on responsible gaming and mental health awareness. In partnership with Seagulls Flock Organization Inc., the PAGCOR helpline (02) 8248-9568 directly connects callers to counselors for confidential support, including counseling, referrals, mental health services, long-term support, and other gambling-related concerns, especially for those facing crisis situations.
Additional Protection Resources
In addition to the new helpline, Casino Plus provides direct access to important protection resources, such as PAGCOR’s responsible gaming regulatory page, online self-exclusion application, self-exclusion form, family exclusion form, and licensee-emanating exclusion form. These efforts ensure that players and their families know what help is available and how to avail of it.
Updated hotline information can be found in the Casino Plus Help Center, in the website footer, and on its mobile app.
