Converge ICT Solutions Inc. is intensifying its support for the Philippine business process outsourcing (BPO) sector, emphasizing that world-class digital infrastructure is crucial for the industry's continued global leadership.
Elevating Connections Forum Highlights
Converge Global Business, the corporate and large enterprise unit of Converge, recently hosted the Elevating Connections forum at its headquarters in Bonifacio Global City. The event brought together top industry leaders to address the growing technological demands of the IT-BPM sector, focusing on how strategic partnerships and robust connectivity are essential to sustaining the Philippines' economic momentum.
Jack Madrid, President and CEO of the IT and Business Process Association of the Philippines (IBPAP), highlighted the sector's role as a fundamental pillar of the national economy. "As we shift to higher-value services and embrace a more digitally-driven global landscape, our continued growth depends on world-class digital infrastructure," Madrid said. "Strategic partnerships with leading technology providers ensure we maintain global competitiveness and continue to elevate Filipino talent on the world stage."
Shifting Operational Requirements
The forum underscored the changing operational needs of modern BPOs, which now face increased demands for secure data management, artificial intelligence integration, and support for permanent hybrid workforces. Industry leaders noted that any interruption in connectivity directly impacts revenue and international client trust, making network redundancy a top priority for telecommunications procurement.
Converge's Commitment to Infrastructure
In response, Converge reaffirmed its commitment to a robust infrastructure expansion initiative. Grace Jarin-Castillo, Senior Vice President for Sales and Marketing at Converge Global Business, stated that the company is continuously investing in both local and international assets to ensure scalability and redundancy for its stakeholders.
"We recognize that seamless connectivity is the lifeblood of global operations," Jarin-Castillo said. "We are committed to delivering the robust, diverse, and scalable solutions necessary for this dynamic sector to support its customers, both locally and abroad."
Subsea Cable Investments
Central to this commitment is Converge's investment in massive subsea cable systems. As a consortium owner of the 5,000-kilometer SEA-H2X Cable System, Converge provides direct links to major Asian markets. Additionally, its partnership in the 20,000-kilometer Bifrost Cable System will enable secure, high-capacity connectivity from Southeast Asia to North America.
With a fiber network now spanning over 896,000 kilometers, Converge Global Business is well-positioned to support the large-scale requirements of the country's leading BPOs, ensuring the Philippines remains the destination of choice for global outsourcing.
The event featured notable attendees, including Converge Global Business AVP and Head of Segment Marketing Allan Catli; SVP and Head of Sales and Marketing Grace Jarin-Castillo; Teleperformance VP IT Philippines Jaime Garcia; Pilipinas Teleserve Inc. Head of Business Development and Administrative Support Mickey Ocampo; CCAP President and MicroSourcing and Beepo CEO Haidee Enriquez; Converge Global Business AVP and Sector Head for NCR 1 Ley Edades; IBPAP President Jack Madrid; and Converge Global Business VP and Head of Marketing Lery Briones.
