In a significant move to bolster safety nets in the gig economy, Grab Philippines and motorcycle taxi platform MOVE IT have announced an expansion of their emergency insurance support in partnership with COCOLIFE. This initiative aims to make coverage more accessible and comprehensive for both rider-partners and passengers using these on-demand mobility services.
Enhanced Hospital Assistance Nationwide
Through this deepened collaboration, rider-partners and passengers now gain 24/7 access to a broader network of over 700 COCOLIFE-accredited hospitals across the Philippines during emergencies involving a Grab or MOVE IT ride. The expanded hospital assistance is designed to address the most time-critical gap in on-trip incidents: emergency care and hospitalization support.
This new layer of protection complements existing insurance offerings on the platforms. Grab and MOVE IT's group personal accident insurance, administered through AIG Philippines, continues to provide complimentary on-trip coverage for fatal injuries, permanent disablement, and accident-related medical expenses. Additionally, AXA-backed life and disability protection remains available as an incentive-based benefit for top-performing driver-, delivery-, and rider-partners.
Streamlined Claims Process for Faster Care
Under the expanded coverage, riders and passengers nationwide are entitled to hospital assistance for accidents occurring during active trips on the platform. The policy provides up to P50,000 per member annually to help cover essential accident-related healthcare costs.
Benefits are available for emergency room, inpatient, and outpatient services across COCOLIFE's accredited hospital network, with additional assistance subject to case assessment. The claiming process has been streamlined to ensure users can access care more quickly during emergencies.
A rider or passenger may proceed directly to any COCOLIFE-accredited hospital, where staff coordinates with COCOLIFE, Grab, and MOVE IT's support teams for verification and approval. Once cleared, the user can immediately receive necessary medical treatment.
On-the-Ground Emergency Response Support
For practical assistance, the Grab and MOVE IT Emergency Response Unit works alongside the Incident Response Team to facilitate transfers and endorsements to accredited hospitals when needed. This collaboration helps ensure prompt admission and treatment during critical situations.
Commitment to Evolving Safety Measures
Ronald Roda, Managing Director of Grab Philippines, emphasized the importance of adapting safety measures: "Safety and protection have to keep evolving with the realities our partners and passengers face every day. This expanded support with COCOLIFE builds on our work to strengthen welfare protection in the gig economy."
Roda added that Grab and MOVE IT remain committed to both the people who make every trip possible and the passengers who place their trust in the platforms with each booking. "We'll keep investing in stronger safety nets so partners can keep earning with confidence, and passengers can ride with greater peace of mind," he stated.
Protection Built on Malasakit
Wayne Jacinto, General Manager of MOVE IT, highlighted the partnership's deeper significance: "Our partnership with COCOLIFE is a clear demonstration that our investment in safety goes far beyond the road — it is protection built on malasakit, from the moment our rider-partners are onboarded to the care we extend after every trip."
Jacinto acknowledged the financial risks associated with urban road incidents: "We know the risks on our urban roads can carry real financial consequences, and we are committed to shielding both our partners and passengers from those shocks so users of our platforms keep moving forward with dignity and security."
The memorandum of agreement between Grab Philippines, MOVE IT, and COCOLIFE was formalized with key representatives including Clarize Morito, Grab Philippines Head of Central Operations; Wayne Jacinto, MOVE IT General Manager; COCOLIFE Healthcare Division Head Atty. Alloysius Yebra; and First Vice President and Head of Sales and Marketing Department Christopher V. Tan.
