GSIS Touch Mobile App Achieves Major Milestone with Two Million Registered Users
The Government Service Insurance System (GSIS) has marked a significant achievement in its ongoing digital transformation efforts, as the GSIS Touch mobile application officially surpassed two million registered users. This milestone underscores the growing confidence and trust among members and pensioners in the state-run social insurance institution's innovative digital initiatives.
Celebrating Success with Cash Incentives for Lucky Registrants
To commemorate this remarkable accomplishment, GSIS distributed cash rewards to 201 fortunate members and pensioners who registered and enrolled during the milestone period. The two-millionth registered user, Engr. John Francis Mina from the City Government of Valenzuela, received a generous prize of P20,000. Additionally, the next 200 registrants were each awarded P2,000. All monetary incentives were directly credited to the winners' GSIS eCard accounts on January 26, 2026, ensuring swift and convenient access to their rewards.
Ceremonial Turnover and Official Statements
A ceremonial turnover of a symbolic check took place during a flag-raising ceremony at the GSIS Head Office in Pasay City. GSIS President and General Manager Wick Veloso, along with other executives, presented the facsimile check to Engr. Mina, highlighting the personal touch in celebrating this digital achievement. In his remarks, Veloso emphasized the user-centric design of the app, stating, "Reaching two million GSIS Touch users proves that when government services are designed around the needs of our members and pensioners, adoption follows. This milestone strengthens our commitment to modernize public service. Digitalization is not just about technology, it is about improving lives, saving time, and making access to our benefits, loans, and services truly maginhawa for all."
User Testimonial and Geographic Distribution of Winners
Engr. John Francis Mina expressed his gratitude for the GSIS Touch service, noting its practical benefits. "Maraming salamat sa ganitong serbisyo ng GSIS kasi marami siyang natutulungan na mga member. Sa GSIS Touch, napapadali ang transactions, less hassle at hindi na kailangan mamasahe, mag-leave sa work at pumila ng maraming oras," he shared. Among the 201 winners, 113 are pensioners and 88 are active members, with representation from various sectors including local government units, the Department of Education, national government agencies, government-owned corporations, and the military. Geographically, the winners spanned across the Philippines, with 104 from Visayas and Mindanao, 71 from Luzon, and 26 from the National Capital Region, demonstrating the nationwide reach and inclusivity of GSIS's digital services.
Evolution and Features of the Award-Winning GSIS Touch App
Launched in 2020 amidst the challenges of the Covid-19 pandemic, the GSIS Touch app has evolved into an award-winning platform that provides 24/7, paperless access to a wide range of GSIS services. Users can conveniently apply for loans, file claims, track transactions, and complete essential requirements such as the Annual Pensioners Information Revalidation (Apir) using advanced facial recognition technology for secure identity verification. The app also generates a GSIS Digital ID, which serves as a valid proof of identity for transactions, effectively replacing physical UMID cards.
Impact and International Recognition
By mid-2025, the majority of GSIS loan applications and service requests were initiated through the GSIS Touch app, leading to a remarkable 77 percent reduction in processing time and eliminating the necessity for in-person branch visits. The app's success has garnered international acclaim, including being named a finalist at the 2025 World Pensions and Investments Excellence and Innovation Awards in the Netherlands and receiving honors from the Asean Social Security Association Recognition Awards in Brunei Darussalam in November 2025. These accolades highlight the global standard of innovation and excellence achieved by GSIS in its digital transformation journey.
