Beauty Queen Emma Tiglao Details Disturbing Restaurant Encounter in Angeles City
Beauty queen Emma Tiglao recently took to social media to recount an unsettling experience at a seafood restaurant in Angeles City, where she claims a staff member made a remark she found deeply disrespectful. The incident, which occurred at Crabs N Crack restaurant located at The Infinity in Barangay Pulung Maragul, has sparked discussions about customer service standards in the hospitality industry.
Order Discrepancy Leads to Tense Situation
According to Tiglao's Facebook post, the trouble began when the restaurant served her group dishes with a different sauce combination than what they had ordered. When they informed the staff about the discrepancy, they were told the order could no longer be altered because the food had already been prepared. To avoid escalating the situation, Tiglao said they simply requested a small serving of the desired sauce on the side, which the staff later provided as a complimentary gesture—an act Tiglao acknowledged and appreciated.
Alleged Disrespectful Comment Shakes Beauty Queen
However, the situation took a turn for the worse when Tiglao and her group were preparing to have their food packed for takeout. Tiglao alleges that the waiter who handled their order made a remark from behind them, saying, "Ang kapal ng mukha," which translates to "How thick-faced" or implying shamelessness. Tiglao believed this comment was directed at their group, leaving her visibly shaken.
"I don't usually raise complaints online, but I felt it was important to share this experience," Tiglao wrote in her post. "As a business owner myself, we always remind our team that no matter how busy or stressful the day gets, we must always treat customers with kindness and professionalism." She emphasized that a single moment of disrespect can leave a lasting negative impression on customers.
Restaurant Management Responds with Apology and Action
In her post, Tiglao also addressed the waiter directly, expressing hope that the incident would serve as a learning opportunity not only for him but for others in the service industry. "Customer ka rin kuya at for sure ayaw mo rin na gawin sa'yo yung ginawa mo sa akin," she wrote, meaning "You are also a customer, brother, and surely you wouldn't want done to you what you did to me."
Tiglao noted that the assistant manager on duty apologized to them following the incident. In a formal statement, the management of Crabs N Crack also issued an apology to Tiglao and her family for their experience at the Infinity branch. The restaurant stated that the behavior described in Tiglao's post does not reflect the standards of hospitality and respect upheld by their brand.
Internal Review and Staff Training Reinforced
The establishment confirmed that an internal review was conducted after learning about the incident, and the waiter involved has been "dealt with accordingly." Additionally, the company is reinforcing its service protocols and training among staff to ensure professionalism, courtesy, and respect toward guests at all times.
Crabs N Crack thanked Tiglao for bringing the matter to their attention and reiterated its commitment to creating a welcoming and respectful environment for all customers. This incident highlights the ongoing challenges in maintaining consistent customer service standards, particularly in high-pressure environments like restaurants.
