The Bacolod City Government has taken a proactive step to address growing water supply concerns by launching a dedicated hotline for consumers. This initiative allows residents to report water-related issues and assists authorities in monitoring supply conditions across barangays.
Coordinated Response to Water Shortages
Mayor Greg Gasataya announced the establishment of the hotline following a coordination meeting on April 21, 2026. The meeting involved key city departments and representatives from PrimeWater-Bacolod City Water District (Baciwa) at the Bacolod City Government Center.
Residents can now contact the water concern hotline at 0930 047 8289. Reports of low or no water supply received through this channel will be forwarded directly to PrimeWater-Baciwa for immediate action.
Urgent Calls for Action
Mayor Gasataya and House Deputy Speaker Alfredo Abelardo Benitez have urged PrimeWater-Baciwa to take swift measures to prevent the city's water depletion from reaching crisis levels. According to recent records, water production has reached 89 million liters per day (MLD) as of April 21.
To support rationing efforts, Gasataya has directed the Disaster Risk Reduction and Management Office to prepare water tanks and deploy water trucks to areas with limited or no access to water.
Measures to Boost Water Production
Following earlier coordination, PrimeWater-Baciwa has implemented strategies that increased production by 4 MLD. The firm plans to further boost output by an additional 3 to 4 MLD this week, aiming to surpass 90 MLD and alleviate shortages.
PrimeWater has committed to prioritizing areas with no supply, such as Barangays Tangub and Cabug, and has reserved 16 additional storage tanks for installation in needy locations.
Accountability and Conservation Efforts
Representative Benitez emphasized that it is the water service provider's responsibility to ensure uninterrupted access, especially for paying residents. He stressed the need for immediate contingencies and strategies.
Benitez also called on residents to practice responsible water usage and conservation to help mitigate the worsening shortage, highlighting community involvement as key to addressing the issue.
